Public Transit Ride Guide
If you’re planning a trip with the Washington Parish Public Transit, we encourage you to read through our ride guide and service policies to ensure that all passengers have the best experience possible.
General Information
Washington Parish Public Transit provides transportation services for any person who resides within the geographic limits of Washington Parish. We offer demand-response trips as well as subscription services.
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Demand-Response services provide singular trips. The rider will call to schedule trips individually, or each time a trip is desired.
Subscription services provide recurring trips on a weekly basis. The rider will not need to call to schedule their trips each time.
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Public Transit services are provided for any person residing within the geographic limits of Washington Parish.
Passengers may be transported to any destination located within parish boundaries. WPPT does not cross state lines. Specific routes and schedules are available upon request.
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General Public Vehicle Operating Hours: Monday-Friday, 6:00 a.m. to 4:00 p.m.
Public Transit Office Hours: Monday-Friday, 7:30 a.m. to 3:00 p.m.Requests for rides will not be accepted after 2:00 p.m. two business days prior to the requested trip.
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Washington Parish Public Transit reserves the right to close service temporarily for staff training. Advance written notice will be provided.
In case of inclement weather or an emergency, please call 985-732-6868 or 985-732-6871 for information regarding closures. TTY: 1-800-846-5277
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New Year's Day
Martin Luther King Jr. Day
Mardi Gras
Good Friday
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving (Thursday & Friday)
Christmas Eve
Christmas Day
Non-Discrimination in Service Delivery
Washington Parish Public Transit will not, directly or through contractual or other arrangements, discriminate on the basis of race, color, national origin, or disability in the provision of services.
Please Note
Washington Parish Public Transit is not responsible for any item(s) left behind on a vehicle. We are responsible to provide transportation services as detailed in our ride guide and service policies. Please see our service policies page for more information.
Reservations & Scheduling
All trips are scheduled on a first come, first served, call-in basis. Please keep in mind that we do not provide service outside of Washington Parish, and drivers will not make any unscheduled stops.
We will make every attempt to schedule your pick-up as close to your desired time as possible. For all general public trips, the first pickup will be scheduled no earlier than 6:00 a.m., and the last pickup will be no later than 4:00 p.m. Exceptions may be made due to extenuating circumstances.
Specific schedules for certain areas may be obtained by contacting the scheduling office. Services may be available at other times. Please call for more information.
Making a Reservation
When you call to make a reservation, please be prepared to provide:
Your name and phone number
Date and time of your requested trip
Pick-up location address and phone number
Destination address
If you will need to make more than one stop → please inform WPPT when you make your reservation, as drivers will not make any unscheduled stops.
If you will be requesting a return trip → please provide the time you desire to be picked up for return.
If you will be using a wheelchair → please inform WPPT, noting whether it is motorized or manual.
If you will be transported to/from a medical appointment → please provide your doctor’s name and address.
If you will be accompanied by a personal care attendant or companion → please provide this person’s name.
Please refer to the holiday schedule before calling to make a reservation. If you’ve reserved a ride and must cancel, notify WPPT as soon as possible.
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If you need to change a reservation, please call the scheduling office at least one hour prior to the scheduled trip and inform the dispatcher of the requested changes.
A change may be approved if it does not require any significant alterations to the driver's schedule. If the change is not possible, your trip must be canceled, and you will need to schedule a new trip.
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Cancellations have a detrimental effect on WPPT services. Late cancellations may deny rides to other passengers by wasting trips and space. Please be aware of the following regarding cancellations:
If you need to cancel a ride, or need to change a trip, you must call the scheduling office at least 1 hour in advance of your scheduled pickup time.
Cancellations are monitored and documented, and excessive or late cancellations could result in a service suspension. Any actions to suspend service will be communicated to the rider in writing.
If excessive cancellations continue after a suspension and reinstatement, any future trips will have to be paid for in advance.
Pick-Up & Drop-Off Policies
Pickup times for appointments are determined by the system's needs, so trip schedules are constantly changing. You will be informed of your approximate pickup time when you schedule your trip. In some cases, the driver may call in advance to confirm the trip details with you.
Please be ready and waiting for the transit when it arrives. The transit may arrive early, so all riders should be prepared to board the transit ahead of their scheduled appointment time to avoid delays or missing their ride. We will inform/remind you of this when you call to make your reservation.
Drivers will wait for a rider for approximately 5 minutes after arriving at the pickup location. If the rider does not board within this 5-minute window, the driver will inform the dispatcher, the rider will be classified as a no show, and the driver will then proceed with their scheduled route.
Pick-Ups Inside City Limits:
The driver may arrive as early as 30 minutes before your scheduled appointment time, and riders will have 5 minutes to board.
Pick-Ups Outside City Limits:
The driver may arrive as early as 1 hour before your scheduled appointment time, and riders will have 5 minutes to board.
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WPPT provides curb-to-curb service. This means that drivers will wait for riders at the curb of a public street in front of, or as close as possible to, the designated pickup location.
Riders should wait at the sidewalk or another safe waiting area in front of, or as close as possible to, the entrance of the pickup location.
Drivers do not cross the threshold of any residence, but will provide assistance with lifts and wheelchair securement systems for passengers using wheelchairs or other mobility devices.
Door-to-door assistance may be provided upon request for ADA eligible riders, if necessary.
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We try our very best to avoid schedule delays. However, the transit system may experience unavoidable delays on occasion. While we know this is an inconvenience, we ask that you please account for any possible delays when scheduling your pickup time.
If more than 30 minutes has passed after your reservation pickup time, please call 985-732-6868 to get an update on the estimated arrival time.
Please be sure to review all of our service policies & procedures before your scheduled trip.
Passenger Feedback & Complaints
Washington Parish Public Transit's goal is to provide excellent service to meet each passenger’s individual needs. In order to satisfy this goal, we welcome any comments that passengers may have regarding our public transit service.
If you’d like to give us your feedback, you can call our office at 985-732-6868 or submit your comments online.
Passenger Complaints
Should you have a complaint, please follow the complaint procedure below. All passengers will be informed in writing at their initial service contact of the complaint procedure and the passenger’s right to utilize the procedure.
The complaint should be presented in writing by the passenger or passenger’s representative to the Executive Director of Washington Parish Council on Aging within 14 calendar days of the date of the complaint.
Filing the Complaint
The Executive Director will investigate and review the complaint with the passenger within 7 calendar days of receipt. The passenger will be notified of the Executive Director's decision in writing.
Review & Decision
If the passenger is not satisfied with the Executive Director's decision, he or she has the right to appeal to the Washington Parish Council on Aging Board of Directors. This appeal should be presented in writing to the Board's Chairman within 14 calendar days of the Executive Director's written response.
If an appeal is not received within 14 calendar days, the Executive Director's decision will be considered final.
Passenger Appeals
The Washington Parish Council on Aging Board of Directors will address appeals within 14 calendar days of receipt. All parties will be issued a written decision within 7 days of the determination.
Appeal Review & Decision
Your Feedback Is Important
Please remember that we value your comments and suggestions. The purpose of all WPPT policies and procedures, which have developed over years of experience, is to provide the best service possible for the greatest number of people. If you believe any of our policies, procedures, or the service itself could be improved, please do not hesitate to contact our office or submit your comments online.
Public Transit Office Information
To schedule a ride or more more information, please call our office.
TTY: 1-800-846-5277
VRS: 1-800-947-5277
Office Hours
Monday-Friday, 7:30 a.m. to 3:00 p.m.